If you have the required roles and permission to access a shared mailbox but still cannot see or view it in your Outlook client, follow the solutions and workarounds discussed in this article to fix the issue. To access a shared mailbox, you must have the Send As, Send On behalf, or Full Access permissions assigned by the administrator. Users with permission to access the Shared Mailbox can also send and receive messages using the generic mailbox address, such as or It also offers a common calendar to allow users to create, schedule, and share various work-related calendar tasks.īut unlike user mailboxes, a shared mailbox does not have a username or password. Shared mailboxes in Microsoft 365 (formerly known as Office 365) or Exchange Online are common mailboxes that multiple users can access in an organization.
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